FAQ
Everything you need to know — all in one place.
Orders Status And Tracking
AL-ABAT is a Qatari abaya brand founded in 2007. We focus on creating elegant, handcrafted abayas that combine modern style with modesty
We offer a wide selection of abayas, from everyday wear to special collections designed for occasions, all crafted with premium fabrics.
Browse our collections online.
Add your chosen abaya to the shopping bag.
Proceed to checkout, fill in your details, and choose your payment method.
You will receive an order confirmation and delivery details
We accept credit/debit card payments and may also offer cash on delivery depending on your location.
Yes. We provide delivery within Qatar and to GCC countries. International delivery times and charges may vary.
Within Qatar: usually 2–4 working days.
GCC countries: typically 5–7 working days.
International shipping may take longer depending on customs clearance
Yes, items can be returned or exchanged within 7 days of receiving your order, provided they are in their original condition and unused.
Yes. We can tailor abayas to your measurements, and custom requests can be arranged through our Home Service or customer support.
WhatsApp / Phone: available on our website.
Email: support@al-abat.com
Social Media: Instagram & Facebook @al_abat
Contact Form: directly on our website.
Shipping & Return Policies
Yes, our delivery will need only 1-2 days for national shipping, and 3-4 days worldwide
All in-stock orders received by 12pm PST Monday to Thursday will be shipped out the same day. Orders received after 12pm PST Monday to Wednesday, will be shipped out the following day. Orders received after 12pm on Thursday, will be shipped out on Monday.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot specific datasheet provided with the product. Should you have a technical issue with a product, please contact our technical support services:
- Email: happytohelp@saleshuntertheme.com
- Phone: 123-4567-89
If we determine that the product does not conform to the specifications outlined on the datasheet, then we will replace the product free of charge, or provide a full refund of the invoice price of the product.
We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from our place for both the returned product and the new replacement product. All returns must have prior authorization from us, and be shipped back to us within 7 working days of receipt of the items. Products must be returned in the same or equivalent packaging (ie. cold and insulated) as originally dispatched by us. Once the item is received by us, we will dispatch the replacement product.
All returns must have prior authorization from us, and are subject to a 25% restocking fee on the items plus any shipping & handling charges. Products must be shipped back to us within 7 working days of receipt of the items. Products must be returned in the same or equivalent packaging (ie. cold and insulated) as originally dispatched by us.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship. This warranty is in lieu of any other warranty expressed or implied, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Please notify us within 24 hours of receipt of the product if your shipment is damaged. Unfortunately after this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim. If we determines that there was a defect in the product sold to you, we will replace the product free of charge, or provide a full refund of the invoice price of the product.
Contact Us
For inquiries or support regarding your orders,
please contact us from this form or from WhatsApp's on +97450004095 - 50004096